Customer Service
Office Furniture NOW!’s customer service team in Austin, alongside our furniture consultants, installers, designers, service providers, and owners takes great satisfaction in providing the best customer service experience possible in Austin when planning, buying, and installing your office furniture.
We are not part of a national chain or big box store. We are a locally owned group of professionals who love what we do and who love serving the Austin community.
OFN has been serving Austin and the surrounding area since 1997. We’re stable and committed to serving our community and we take great pride in creating happy clients. The mainstay of our business is repeat customers.
Our customer service strategy embodies a unique set of services, products, and design acumen that works well together to create a highly functional, modern collaborative office environment for your team to thrive. Once you contact us, and we understand your vision, requirements, and budget, our specialists will help you develop a preliminary furniture plan and budget for your project so that you grasp the big picture early in your planning process and know what to realistically expect.
From home offices to small businesses to large corporate entities we have supplied hundreds of call center cubicles, designed corporate office meeting spaces, or managed everything in between. Our showroom inventory encompasses a unique selection of chairs, desks, and reception furnishings to fit most needs and budgets.
Our furniture consultants are experienced and knowledgeable in a variety of office furniture approaches. To help visualize the best approach for your project, AutoCAD and Visualization 20-20 design software are used to conceptualize and design on-site layouts and alternatives that best fit your goals. We gladly schedule one or more individualized consultations to ensure that what you envision is brought successfully to reality.
Our customer service in Austin incorporates a multi-tiered pricing structure, you can select from:
- High-end, quality pre-owned furniture in as-is condition
- Re-fabricated pre-owned office furniture that can be recovered with the fabric of your choice
- New office furniture from a variety of well-known product lines
- A combination of these three alternatives.
Our delivery and installation teams are skilled professionals, trained with the office products we provide. From design to purchasing, to expert installation, our goal is to offer you a seamless customer experience. We even provide options to buy back or trade in office furniture, equipment, and accessories when you expand, upgrade or relocate.
Gather ideas from our Inspired Workspaces idea boards, visit to our showroom of possibilities, and be assisted by one of our expert consultants to get you started on the right track. If you encounter any difficulties with our process, contact us immediately for a swift resolution.
We’ve noticed that our Google reviews are outdated and inaccurate. We are constantly evaluating and evolving our customer service protocols to provide you with a positive experience. This is a friendly reminder to contact us directly with any issues so we can resolve them immediately! If you wish to leave us a pertinent Google Review following this well-informed process, please do so! Thank you!